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Cheese Cake City™ began baking cheese cakes in 1985. Since then, we have built a reputation for unsurpassed quality, consistency, and value.
This recognition, along with an unwavering commitment to customer service, remains our inspiration today.
With that in mind, we make the promise to communicate directly with our customers. If you have any questions, concerns, we would like to hear from you.
Customer Service Hours:
Monday thru Friday
8:00am to 5:00pm PT
1-800-Cheesecake (243-3732)
If you get our voice mail please leave us a detailed message as we are probably helping other customers and will return your call as soon as absolutely possible.
In order for us to serve you quickly and efficiently, please provide us with the following info when you leave a voice mail message.
1. The time and date of your call.
2. Your first and last name and reason for the call.
3. Your order number, if you have one.
4. Best time and phone number to call you back.
Please do not hesitate to email your questions or concerns and we will respond as soon as possible, but definitely within 24 hours.
Also, please be sure to check our FAQs - Shipping/Delivery page for answers to commonly asked questions about Shipping and Delivery issues.
Need to Change Your Order Information:
steve at 800Cheesecake dot com
NOTE: Please do not send order related e-mail to webmaster at 800cheesecake.com. Thank you.
Customer Service:
customerservice at 800Cheesecake dot com
Marketing/Partnership Opportunties:
steve at 800Cheesecake dot com
Become a Drop Ship Partner:
steve at 800Cheesecake dot com
Talk To The Big Cheese:
steve at 800Cheesecake dot com
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PLEASE NOTE:
Unfortunately, there will be NO SATURDAY DELIVERY until further notice!
Please consider having your cheesecake arrive on Friday – you’ll also SAVE
$15.00 by ordering for Friday instead of Saturday delivery…
Thank you! We apologize for any inconvenience this may cause…
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